Walmart's e-commerce sales in 2020 claimed 5.3% of the market, the second largest. They climbed 37% year-over-year, eMarketer notes, and Walmart reported in February its fiscal year 2020 online sales grew 79% Online sales, which have more than doubled in the last two years, helped fuel the surge. According to eMarketer, Walmart's sales rose 6% year-over-year in the last fiscal quarter, ending May 1.
In addition, it revamped its once-clunky website. It also spent $16 billion buying the Indian online retail powerhouse Flipkart. In an effort to accelerate its e-commerce business, Walmart paid $3 billion for online retail giant Jet.com. "Walmart sells just about everything you could ever need so planning a trip to this big box retailer could make your life easier and reduce the need to go into multiple stores,” says consumer savings expert Andrea Woroch.Ĭhanges are happening both online and in-store. The Bentonville, Ark.-based company has been fast remaking itself, sending shots over the bows of rivals ranging from Target and Amazon to just about every supermarket chain within shouting distance, including Aldi, Safeway, Kroger and even upscale Whole Foods.
If, like me, you abandoned Walmart years ago, it may be time to reconsider.
And yet, 240 million shoppers worldwide still visit its stores every week in 2021, so Walmart must be doing something right, even though that number has been in a troubling downward trajectory since 2019, when 275 million people passed through Walmart's doors worldwide weekly. Prices are competitive (love), but the giant retailer consistently receives low marks in customer satisfaction surveys (hate). It's fair to say many shoppers nurse a love-hate relationship with Walmart.
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